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Phone is lost — locate it

Forgot your phone somewhere or was it stolen? Acting fast is the biggest fix. Being prepared (Find My Device ON) is a must.

Steps

  1. Open Find My Device
    From another phone or computer, log in with your Google account at google.com/android/find. The phone's current location will show on the map (if the internet is ON).
  2. Ring it
    If the phone is somewhere in the house or office, tap 'Play Sound' — the phone will ring at full volume for 5 minutes even on silent.
  3. Secure Device (lock it)
    Use 'Secure Device' to lock the phone and set a contact number/message on the lock screen so whoever finds it can reach you.
  4. Get the SIM blocked
    If you suspect the phone won't come back, immediately get the SIM temporarily blocked on your carrier's helpline — stay safe from misuse. The PTA helpline can also block the IMEI.
  5. Erase data: last option
    Doing 'Erase Device' from Google wipes all data on the phone. Do this when hope of getting it back is gone — after erasing, the phone can't be located.
  6. File a report
    In case of theft, definitely file a police report and a PTA complaint (with the IMEI).

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